- Where is your store located and what are your hours?
Our Main office is located in Burlington Ontario and to see our complete locations and hours please see our Store Locations Tab HERE
- Who is eligible to order?
Currently registered customers are eligible to purchase from the our online computer store.
- How can I place my order?
Registed Customers can place an
order online 24 hours a day, 7 days a week. In-stock items located at
our Head office and can also be purchased in store at any of our locations. We apologize
but we cannot place orders for out of stock items online.
- What payment methods do you accept?
When placing your order on-line you can pay with all major credit cards and paypal.
When making an in-store purchase, you can also pay with the same choice payments.
After completing your online checkout, an Order Confirmation number
will be generated and a copy of your order will be sent to you by email.
A payment receipt will be enclosed in your shipment along with the
merchandise. Please keep this payment receipt for reference in case of
exchange or refund. The order confirmation that is provided online at
the time of your order does not serve as your official receipt. The
official receipt is the payment receipt that is mailed to you with the
- Will I be charged sales tax?
Personal orders shipped within Canada are subject
to a tax rate of (13%) HST If applicable, the appropriate tax
will be automatically added to your order total.
- Where can I get a computer repaired?
Please see our service sections for personal and business computer repair resources.
For computers that are under warranty, please refer to your individual
warranty plan for information on getting your computer fixed.
- What are my shipping options and costs?
In-stock items will ship within 1-3 business days. If you have a
question regarding the status of your order, please have your Order
Confirmation number ready and call us at 1 905 333-6637
during regular business hours
Note: Due to licensing and vendor restrictions, items CANNOT be shipped outside of Canada.
Personal Orders - We offer Reliable Ground shipping on personal orders,
All personal orders will be shipped by Ground Service* unless another
shipping method is requested. Ground Service orders within Ontario typically arrive within 1-3 business days of shipment, but cannot be
- What is your return policy?
To ensure efficient processing of orders and to keep our prices as
low as possible, Wintronic Computers has established the following
policies regarding the return of merchandise:
- Return policy becomes effective upon customers receipt of item(s).
- All exchanges must be substantiated by the original receipt
- Customers are required to inspect items immediately upon receipt.
- Customers are responsible for their purchase decisions.
- General return policy may be superseded by individual vendor policies.
- Special order items may not be returned.
Unopened item(s) - with the exception of special order, site license
and volume purchase items noted above - can be returned within 7
The Computer Store reserves the right to refuse a return or assess a
restocking fee of 15% for any item(s) not returned within 10 business
Opened item(s), including software, may not be returned or exchanged
unless verified as defective by Computer Store personnel. See below for
policy regarding defective products.
The Computer Store reserves the right to inspect and verify defective
returns. Within 7 business days, defective item(s) will be exchanged
for exact same item(s). After 7 business days, individual vendor
warranty guidelines should be followed. Missing parts are covered by
individual vendor policies.
Customers must call to request a Return Merchandise Authorization
(RMA) number before an item is returned; invoice number is required. No
returns/exchanges will be accepted without an RMA number.
Returned item(s) must include ALL original packaging, manuals,
original box and invoice; RMA number must be written on the invoice. Wintronic Computers Plus must receive Item(s) within 7 business days of the date
the RMA number is issued. After 7 business days the RMA will expire
and the return will not be accepted.
Effective Jan. 8, 2012
- Is my personal information secure?
The information you provide to us will remain confidential and will
only be used for shipping and billing purposes. Wintronic Computers uses SSL (Secure Socket Layer) encryption. You can tell when
you're in a secure environment by the following signs: the URL to the
left of the colon changes from "http" to "https" to indicate that you
are using SSL. Most browsers also display a lock or key icon to indicate